Author Hershel Jick Barbara Terris Laura Derby Susan Jick Year of Publication 1992 URL https://onlinelibrary.wiley.com/doi/abs/10.1002/pds.2630010607 DOI 10.1002/pds.2630010607 DOIGoogle ScholarBibTeXEndNote X3 XMLEndNote 7 XMLEndnote taggedMarcRIS